Daraz Seller Moitree Program – Frequently Asked Questions 0 168

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Seller FAQs Answers for FAQ
What is Daraz doing for sellers during COVID-19 outbreak? We are committed to serving the community during these trying times while also ensuring the safety and well being of our seller, customers and employees.
Why can sellers not sell on Daraz right now? We are slowly moving towards bringing our sellers back online. We must abide by the Government’s orders therefore will be starting with selected cities and categories. Please note that this is subject to change as the situation is evolving by the minute and all our efforts are dependent on the Government orders. We will inform you as soon as we have an update
What is SME sellers? SMEs (Small Medium Enterprise) on Daraz are sellers with sales lSMEs for BD : GMV <40000 in Feb 2020
Can I avail 0% commission opportunity? The commission will be waived for all sellers whose sales were for SMEs : GMV <40000 in the month of February for all orders delivered between 1st May and 30th June 2020. The commission will also be waived for all new sellers who registered after 1st March
How do I check how much I have earned in the month of February? In order to check if you earned less than SMEs : GMV <40000 in Feb 2020
all you need to do is sum up the total payouts of both cycles in February. .
Do I get subsidized packaging? The current packaging rates are subsidized for all sellers.
Till when will commission be 0%? The commission fee will be 0% for all orders delivered by SME sellers (sellers who earned less than in the month of February) between the 1st May and 30th June
Is 0% commission applicable to a new seller Yes, all sellers who registered after 1st March are eligible for 0% commission as well as new sellers joined after this period. The waiver of commission fee is applicable between 1st May to 30th June.
How can I get my shop marketed/promoted by Daraz? All sellers can enjoy this benefit as Daraz is investing in marketing to boost traffic to your online shops. It will be automatically be done by Daraz.
What is Express sign up? Express sign up is a Daraz initiative to assist aspiring sellers in setting up their shop on Daraz within 2 days provided the individual/potential seller has submitted all details required and they are correct and verifiable.
What is the fulfillment SLA for orders right now? The fulfillment SLA has been extended to days for all sellers who are currently online keeping in mind the situation in the country. This is subject to change as situation develops and all sellers will be notified upon any change.
When will the holiday mode be off?
When will i be able to sell on Daraz?
We are moving towards bringing our sellers back online. We must abide by the Government’s orders therefore will be starting with selected cities and categories. Please note that this is subject to change as the situation is evolving by the minute and all our efforts are dependent on the Government orders. We will inform you as soon as we have an update
What is Daraz doing for sellers during COVID-19 outbreak? We are committed to serving the community during these trying times while also ensuring the safety and well being of our sellers, customers and employees. Please visit our Covid Page on Daraz University for more updates!
Why can sellers not sell on Daraz right now? We are moving towards bringing our sellers back online. We must abide by the Government’s orders therefore will be starting with selected cities and categories. Please note that this is subject to change as the situation is evolving by the minute and all our efforts are dependent on the Government orders. We will inform you as soon as we have an update
What measures are sellers taking to make sure products are safe? We are guiding our sellers with WHO health standards and to ensure safety for customers Daraz is taking strict safety measures including disinfecting of packages and health checks of our front-line heroes.
How can a new seller sign-up on Daraz? You can sign up as a seller by following this link and if you have any more queries you can reach out to us on our seller helpline
How can an existing seller resume selling on Daraz? If you’re an existing seller, all you need to do is visit the seller center through this link: Insert bitly link as per channel
When can I start selling on Daraz? We are moving towards bringing our sellers back online. We must abide by the Government’s orders therefore will be starting with selected cities and categories. Please note that this is subject to change as the situation is evolving by the minute and all our efforts are dependent on the Government orders. We will inform you as soon as we have an update
Will all categories be functional? We are moving towards bringing our sellers back online. We must abide by the Government’s orders therefore will be starting with selected cities and categories. Please note that this is subject to change as the situation is evolving by the minute and all our efforts are dependent on the Government orders. We will inform you as soon as we have an update
What is Daraz doing to control price hikes and fake products? During this time we want to ensure that our customers have access to the essentials they need at affordable prices. We are taking all possible steps to ensure stability in prices of medical supplies on Daraz. We have issued stern warnings to our sellers not to take advantage of this situation and increase prices. We will not hesitate to take strict action against all offenders including blacklisting them from the platform.
Can sellers from any city sign-up? Yes, sellers from all cities of Bangladesh can sign up on Daraz.
Do I have to pay to become a seller on Daraz? No, there is no registration fees.
How fast is the payment process for sellers? Daraz transfers all payments to your bank accounting twice a month (every 2 weeks).
In how many days can i become a seller on Daraz? As a part of our Seller initiative that aims to take on-board new and aspiring sellers, through our express sign up they can set up their shop on Daraz within 2 days provided all details required are submitted and correct.
Are there any discounts on packaging material? The packaging material is already on a subsidized rate.
What is Daraz University? Daraz university is a platform for all sellers to learn about e-commerce operations. To find out more, visit here:
How can you signup for DU & is it free? You can login to Daraz University with your registered Seller Center Email Address & Password. Its absolutely free for all Daraz Sellers.
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